![]() ![]() Able to get into my.gannon, but not Blackboard on Lockdown, call us at 81.Unable to get into account, click here to change or reset your password.Make sure you are using the correct login credentials.Trouble signing into Blackboard on Respondus: Click here to visit our KB on how to install Lockdown If up to date and it is still not working, uninstall and re-install the program. .Open Respondus and go to circle icon with the "i" in the middle at the top left.Need imminent assistance? Within Lockdown itself you can click on the "Help Center" and you can do a system check, look at Respondus knowledge base, or report a problem to Respondus for assistance.They can provide more in depth assistance and gather logs for troubleshooting purposes. Such as kick someone out of a test.Taking a exam in class may cause stress on the system and cause problems. Note: It is not recommend that students take a exam on Lockdown over Wi-Fi, because it could causes problems if the connection drops. ![]() Where are they taking the test (in the classroom with other students or in dorm/apartment- on or office campus) and on what connection (over Wi-Fi or hard wired in)?.What is the path in blackboard for the test (course name, professor and path taken to launch the test).What version on Lockdown do they have? Have they tried to update or uninstall and re-install the program?.What device is being used (Windows, MacbBook, iPad, or Chromebook)?.These are only a few problems students run into, but not all. You will need to use Lockdown on a Windows or Mac computer. Your instructor hasn't enabled the use of a tablet for this exam.Lockdown freezing or kicking students out of exams.Giving error for short answer questions such as "question is unanswered" when answered.When using Respondus Lockdown Browser users are running into common problems, such as below: Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system to prevent cheating during exams.
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